Job Title: Technical Customer Support (Tier 2) - German English Location: [On side or Remote] Work Schedule: Monday to Friday: 9:00 a.m. 6:00 p.m. Position Overview: We are seeking a dedicated Technical Customer Support Representative (Tier 2) fluent in German and English to provide urgent and critical technical support. This role requires candidates with a minimum of 1 year of technical experience. Training: Duration: 6 weeks Initial training will cover technical skills, troubleshooting procedures, and customer service best practices. Work Arrangement: 3 months in the office, followed by a hybrid work model. Requirements: Fluency in both German and English (written and spoken) Minimum of 1 year of technical support experience Strong problem-solving skills and technical knowledge Excellent communication and interpersonal abilities Key Responsibilities: Provide urgent and critical technical support to customers via phone, email, and chat Troubleshoot and resolve technical issues efficiently Document customer interactions and maintain detailed records of support cases Collaborate with team members to improve processes and enhance customer satisfaction What We Offer: Competitive base salary (with potential for performance-based increases) Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary Additional payment for night hours work (if applicable) as per approved company program Bonus for important life events (marriage, birth or adoption of a child, university graduation) for the amount of 500 BGN Medical plan: comprehensive health and dental care Life insurance Multisport Card (co-financed by the employer) Discounts on various goods and services Relocation Package: Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company, provided there is no pre-notice (travel documents need to be presented e-ticket and invoice) Advance in salary of 1056 BGN net available upon request of the employee (will be transferred to bank account within 5 working days) How to Apply: If you are a proactive problem solver with a passion for providing excellent technical support, wed love to hear from you. Please send your CV and cover letter to katherine.adrianzencbtalents.org.