Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals whose focus is on engaging and obtaining high potential advertisers, and subsequently persuading them to incorporate a range of marketing products into their current Marketing strategies.Your responsibilities :- Verification Operations : Process license, insurance, and business registrations submissions to confirm alignment with the service's quality guidelines for new reviews and recertifications.- Reactive Support : Provide reactive phone and / or email support for live advertisers.- Product Operations :Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required;process Google Guarantee claims per qualification guidelines.- Quality Monitoring and Improvement Operations : Review live provider quality results and work with partners to improve performance.- Provider Support and Retention : Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.- Properly prepare and set expectations with businesses about the onboarding and go-live process.- Develop a deep understanding of the onboarding requirements / processes for our product across different regions.- Work closely with businesses to collect and submit information required to complete our onboarding process.- Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process.- Support ad-hoc operations work as needed.- Work in a fast-changing, fast-paced workplace.Requirements- Native Level of German.- Ability to speak and write English fluently.- Experience in a fast-paced, scaled operations environments.- Experience working in a call center environment.- Experience working in a customer-facing role.- Extremely high attention to detail and strong organizational skills.- Structured communicator, both written and spoken.- Ability to produce high-quality work under strict deadlines.- Proficient in Google Docs and Sheets and / or Microsoft Word and Excel.- Ability to work independently and complete day-to-day tasks with minimal supervision.Nice to have :- Bachelor's degree in Business.- 2+ years of experience in similar fields : working with legal teams, trust & safety, vetting or similar.- Experience working with local legislation or government entities.- Familiarity with home services, such as plumbing, locksmiths, electrical etc.Benefits- Full-time position (39 hours / week)- Salary : 22.200€ gross / year + up to 1.000€ gross / year in bonus.- This is a Hybrid working model in Barcelona.- Permanent Contract.- Referral Program : Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project).- Intense specific sales training.- A permanent presence of coaches who will facilitate your personal and professional development.- Established career path to grow within the project.- Continuous training and certifications.- Bi-weekly, monthly or quarterly contests.- Employment with the world's largest provider of contact center services.- Excellent work environment, great colleagues,social arrangements and personal development.- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.- Office location surrounded by the sea (, Barcelona, Spain).Hace 9 díasEscribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por:german customer support specialist - digital advertising | (qi-878)Escribe tu dirección de correo electrónico, te permitirá de estar al tanto de los últimos empleos por:german customer support specialist - digital advertising | (qi-878)#J-18808-Ljbffr
