Ofertas de empleo German Customer Support Specialist - Digital AdvertisingSalario: de 19€ por añoPublicada: 29.08.2024. Actual hasta: 14.12.2024Un poco sobre la empresa Teleperformance Spain - SevillaForma parte del equipo de Teleperformance. Desarróllate como profesional y alcanza tus sueños. Somos la compañía líder mundial en soluciones de gestión omnicanal de experiencia del cliente.Descripción de la ofertaReady to elevate your career and join a fast-growing team in the digital world? Join our dynamic team at Teleperformance in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere!Responsibilities:Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise.Content Compliance: Provide responsive phone and email support for advertisers using review and related services.Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment.Benefits:Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19,200 gross/year plus up to €1,000 gross/year in bonuses.Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.Private Health Insurance.Continuous skill development and certifications.Clear career growth opportunities supported by coaches and a motivating team environment.Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.Prime office location at the World Trade Center, Barcelona, surrounded by the sea.Requirements:C2-level German and fluent English.Experience in customer service.Strong communication, organizational, and customer-facing skills with a keen eye for detail.Self-driven and able to manage tasks independently while meeting deadlines.Preferred Qualifications:Bachelor's degree in Business or related fields.2+ years of experience in legal compliance, trust & safety, or verification, with familiarity in local legislation or government processes.Knowledge of home services industries (e.g., plumbing, electrical).
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