German Customer Support - Madrid | [B-40]

We are seeking a highly skilled and dedicated individual to join our team for high-end automotive clients. This role requires native-level proficiency in German and advanced proficiency in English. The successful candidate will be responsible for providing exceptional customer service and ensuring the highest standards of quality in all interactions.Responsibilities:Main point of contact for customers (coordination with markets, retailers including concierge roles, and internal stakeholders).Serve as a liaison with external suppliers to address and resolve premium customer requests.Solve customers' requests by always offering exquisite treatment.Manage incidents efficiently, guiding the management always to customer satisfaction and loyalty to avoid formal customer complaints.Requirements:Advanced German level (min C2).Advanced English proficiency (minimum C1).Excellent coordination and communication skills.Proactive.Solution-oriented and flexible to find ways to facilitate solutions.Residence in any area of Madrid.Offer:Permanent contract.39-hour work week.Availability required between 8 AM and 8 PM, Monday to Friday.Possibility of extra income for availability outside of regular hours (between 200 and 400 euros per month).Salary up to €26,500 per month (~2208€ gross month).Paid training for 3 weeks.When you apply for this vacancy, you are giving your GPDR permission to TalentTrail. We may share your CV directly with the client for the purpose of recruitment.
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