German Customer Support Expert, Barcelona Spain

We are recruiting tech savvy experts to support the users of a world leader company in in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:
Interact with users via email, phone, and chat Analyze and evaluate users' specific account setups and previous interactions to recommend solutions Troubleshoot technical questions including software, hardware, and logistic questions Escalate complex issues and provide context to the reason for the escalation To be successful in this role you need:
Native level of German and C1 level of English Previous customer facing experience (B2B or B2C) Prior experience in multi-channel customer support Experience working within a metric and target focused work environment Excellent listening and communication skills, written and verbal Demonstrated ability to work through complex technical problems Strong attention to detail What do we offer:
Full-time (39 hours/week) Permanent Contract Relocation package: Flight tickets and 600€ Schedule (rotative): between 08.00 and 22.00, from Monday to Sunday (2 free days per week). Work from office in Barcelona Salary: 22.000 € gross/year Continuous training and development program Employment with the world's largest provider of contact center services Excellent work environment, great colleagues, social arrangements and personal development Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team