Do you have strong communication skills (German + English), and would you like to work in an international environment, providing assistance in your native language? Then this is your chance! Our client is the European leader in the payments industry, and we are looking for enthusiastic candidates to strengthen our German-speaking team in Barcelona.You will be working on a project where accuracy is an absolute must. You will deal with questions from credit card holders and ensure the security and protection of credit card details.TasksYou will answer questions about:Secure payment methodsCredit card balanceHelp cardholders with any changes (e.g. Address change or limit change)Explain and help with solutions for payment refusalsAnalyse possibly fraudulent transactions with cardholdersRequirementsFor this project, you need to be able to maintain security procedures around sensitive data. Paid training will be provided.Strong communication/social skillsPositive attitude toward changesService-mindedTeam playerStrong listening skillsSolution-oriented approach without losing an eye for detailAbility to solve things independently and take ownership of your workMotivation to contribute to our customer satisfaction and business successWhat You NeedNative-level German (written and spoken)Good level of English (written and spoken)Basic computer skills are requiredFlexibility with regard to working hours (including evening and weekend shifts)Customer service experience is a plus, but not a mustBenefitsA diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.Hybrid working model.Opportunities for internal growth and career progression to advance your professional journey.Extensive training provided, arming you with the knowledge and tools to excel in your role.Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.A permanent role with a competitive salary for financial stability.We offer comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.Unlimited coffee and fresh fruit on office days for an energy boost.Free online Spanish lessons outside of working hours for skill development.Free personal training sessions.Unforgettable staff parties that bring the team together, creating lasting memories.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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