Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.
We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.
As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.
Job Description 1. Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles and other complex resources.
2.Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.).
3. Billing (Change of payment method, incidence of billing, billing and other matters related to billing).
4. Update personal information and ensure the Privacy Regulations.
5. Know customer needs by issuing outgoing follow-up calls when needed.
6. Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product.
7. Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication.
Qualifications -Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language.
- Technical background, used to work with IT tools.
- Fluency in European Languages (C2 Level).
- Previous experience on customer service, offering technical support on a multichannel platform. Used to work on a high quality environment, following standards and procedures.
- Advanced user in office tools like MS Office
- Able to handle stressful situations.
- Teamwork spirit. Organized. Curious and hunger to learn more.
- Critical and analytical Thinking.
- Positive will-do attitude
- Excellent communication skills, both oral and written.
- Problem resolution.
- Customer satisfaction oriented.
- Quality oriented.
Additional Information Diversity is an integral part of our corporate strategy and is anchored as one of our values in the "We are Bosch" mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities.