German Customer Care, Remote

Ofertas de empleo German Customer Care, Remote Publicada: 14.11.2024. Actual hasta: 28.11.2024
German Customer Care, Remote, Barcelona Salario: a convenir
Descripción de la oferta Job Description
Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles and other complex resources.
Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.).
Billing (Change of payment method, incidence of billing, billing and other matters related to billing).
Update personal information and ensure the Privacy Regulations.
Know customer needs by issuing outgoing follow-up calls when needed.
Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product.
Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication.
Un poco sobre la empresa Bosch Group Creamos soluciones para la conectividad.

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