Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals.
Purpose of Role: In this role, you will be the ambassador of the brand and will provide an excellent customer experience and satisfaction, accompanying the future customer until the sale is concluded successfully, having the opportunity to make a significant impact on the business.
You will strive for a positive customer experience by leading competent consultations in a target-driven environment.
Responsibilities: Be responsible for conducting competent advice and sales discussions with pre-qualified customer leads.
You will receive the lead from the marketing team.
You will be responsible for the pre-sales processes and provide a positive experience to the future client.
You will carry out the sales processes with a main focus on the positive experience of the client.
Requirements: Previous experience in pre-sales, sales, and customer service in a multi-channel environment.
Excellent communication skills (both voice and written).
German: C2 level.
High level of self-motivation to contribute to achieving the company targets.
Customer-centric and problem-solving.
Attention to detail and sales affinity and focus.
Motivation and initiative to support the team in finding creative solutions.
Benefits: 38.5h per week permanent contract, Monday to Sunday. Shifts between 8am and 8pm.
Salary: €21,920 gross/year + up to €1,800 gross/year target bonuses.
Employment with the world's largest provider of contact center services.
Excellent work environment, great colleagues, social arrangements, and personal development.
Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team.
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