Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for German-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.Responsibilities:Communicate with customers via phone, chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction, representing a major brandProvide troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage/secure their account & passwordsSet-up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support Interaction ExpertsWhat you will bring:Fluency in German (minimum C1) and Advanced English knowledgeFamiliarity with iOS and/or MacOS, or comparable technology is a plusGreat communication skillsPrior customer support experience would be an advantageStrong troubleshooting skillsRequirements:Fluent in German & EnglishHighschool DegreeDynamic and ProactiveStrong understanding of online community dynamics and digital content trends.Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.Able to immediate start (the projects will start from the 12th of August, onwards)Conditions on offer:Full time (40h/week) + 2 Days OFFMonthly salaryBonuses (Depending on the project)Benefits (Spanish lessons, free entrance to various spaces and much more)Health insuranceAbroad Relocation package on offer#J-18808-Ljbffr