Descripción: We are looking for a passionate and talented Genesys Technical Consultant to join our client and support the implementation of Genesys Solutions for their B2B clients (Engage and Cloud).
ResponsibilitiesDeploying and configuring Genesys Engage and Genesys Cloud solutions.Managing the end-to-end implementation process, encompassing solution design, technical specifications, system configuration, testing, rollout, and post-rollout support.Tailoring solutions to meet client-specific requirements by leveraging features provided by Genesys Engage and Genesys Cloud.Offering expertise and best practices to address technical questions and topics related to Genesys solutions.Providing support for pre-sales activities.Conducting requirement elicitation and analysis.Estimating efforts for change requests and new solution implementations.Want to know more about client?Our client is part of Switzerland's leading IT & Telecom company that serves many industries, including Government, Military, Insurance, Banking, SMEs, and Residential customers. They are actively driving Cloud-native digitalization and networking, exploring new paths for their customers and their employees. They are committed to being at the leading edge of new technologies and have the opportunity to shape the future. They are currently recruiting IT passionate professionals who are keen on developing high-quality software, have an agile mindset, and appreciate collaboration with motivated colleagues from all over the world.
What's in it for you?Work environment- Agile way of working, multi-cultural and international work environment promoting work-life balance.
Allowances- Telephone/internet and home office allowance, paid training days, access to Swisscom learning platforms, language courses, company health insurance, gym subscription.
Leaves policy- Care, bereavement, maternity, and paternity leaves, 25 days paid vacation plus Spanish national holidays.
RequisitosRequirements and Skills:
Bachelor's degree in computer science, Information Technology, or a related field.Excellent proficiency in English, coupled with strong communication and interpersonal skills.Proficiency in networking and SIP-based solutions.Expertise in web services and API integrations.Over two years of hands-on experience in Genesys configuration, engineering, and customization.Proficient understanding of Genesys Solutions, including Engage and Cloud, along with a comprehensive knowledge of their capabilities.A minimum of one Genesys certification, either in Engage or Cloud, is mandatory.Demonstrated problem-solving skills with a keen focus on delivering high-quality solutions.Independent and reliable work approach, capable of thriving in a fast-paced and dynamic environment.Flexible, self-motivated, and committed personality, capable of maintaining a clear overview even in complex situations.Highest standards of personal and professional integrity with a strong work ethic.Delivery-oriented, with a willingness to commit and drive operations to successful completion.
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