Genesys Engage ConsultantDepartment: Delivery
Employment Type: Full Time
Location: Madrid
Reporting To: Jesus Buera Baranguan
DescriptionAt Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
We are currently looking for a passionate and enthusiastic Genesys Engage Engineer to join our Madrid Team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key ResponsibilitiesThe candidate will be integrated in a high skilled team that deploys and maintains Genesys IVR's, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.
The Job: Work with the team to design and build Genesys automate service, reporting, and multi-channel solutions.Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers. Skills, Knowledge & ExpertiseEducation: bachelor's degree in information technology, telecom, math, or a related major.2+ Years' experience with Genesys Engage product.Experience as a voice network engineer designing and deploying contact center solutions.Be able to reverse engineer existing solutions to construct new platforms based on Genesys technology.Being able to translate customer requirements into sound designs and efficient implementations.Good communication skills.Analytical, organisational and problem-solving skills.A good level of written and spoken English.Bonus skills: Integration with Customer Information Systems using web services, REST APIs. Job BenefitsThis is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include: Pension SchemeRemote/Flexible workLife insurancePrivate healthPlus many more! (Benefits are dependant on your base location.)The Small Print: Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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