Genesys Developer
Pozuelo de Alarcón
Pozuelo de Alarcón, Community of Madrid, ES Verisure Securitas Direct, the leading company in security for home and business in Europe, is seeking a talented, innovative and passionate Genesys Engineer to join our Voice technology team.
Strategic context and Value proposition Our office in Madrid is a top R&D Center in the connected smart home market. Here we create and develop services and products for home security and home automation.
We are specialists in home safety and customer integrity issues and have amassed a wealth of experience and expertise over more than 25 years.
We do most things in-house to guarantee premium quality every step of the way.
The Genesys Engineer role will be part of one of our Agile teams, which goal is to maximize value delivered to the different business units across all the countries in group.
Responsibilities will include, among others : Develop / Implement new product functionalities and configurations within Genesys Engage platform. Proactive approach by identifiying and defining improvement in the telephony platform. Identify opportunities to reuse existing assets whitin the new functionalities refinement. Prepare just enough documentation related to developments accomplished. Define and run test cases. Support Voice Technology Product Owner (PO) to make the right questions to business when facing new functionalities. Basic understanding of the VSD (external or internal) systems that interact with Genesys, so that, the E2E solution is guaranteed. Ensure proper knowledge transfer to Support Discipline. Take part of the events and team meetings. Requirements : We are looking for a professional with an Engineering ( : Telecommunications, System Engineer) Academic background, and 3-5 years of experience in Genesys.
High level of English Development / Configuration experience using Genesys Suite of technologies is a MUST : Genesys CTI, Genesys SIP, Genesys Composer, Genesys EServices, Genesys Outbound. Proven experience in multichannel integrations & bots applied on the different channels, such as for example : Chat, Chatbot, Whatsapp, other. Design and develop routing applications for voice and multichannel using Composer. Proven experience in integrations with REST and SOAP based APIs. Good understanding of call routing from carrier network to local network via SIP trunk. Availability to be on duty, occasional travel abroad and specific technical interventions after hours. Soft-Skills : Enthusiastic and high energy individual with a strong drive to create a positive work environment. Proactivity and autonomy. Team player. Fussy person, organized, methodical and responsible. Used to work in a multi-country team environment, with continues changes and platforms evolution. Availability to be on duty, occasional travel abroad and specific technical interventions after hours. Valuable ITIL training. Skills / Knowledge Considered a Plus : Experience in Agile Methodologies. Knowledge in Jira and Atlassian tools Valuable knowledge in IP PBX. Valuable ITIL training. Strong fit with our DNA : Passionate in Everything We Do : our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly. Committed to Making a Difference : when we say we will do something, we deliver with excellence. We are accountable, focused and operate with discipline. Always Innovating : we believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously. Winning as a Team : our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win. With Trust & Responsibility : operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always. Our people take care of people, we connect caring, knowledgeable and decisive experts with innovative technology to protect what matters most.
