Genesys Cloud Support Engineer - L2Department: SupportEmployment Type: Full TimeLocation: MadridReporting To: Cristobal Ramos PerezDescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier.
We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers need to respond to the ever-changing world.
Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.
As Sabio, we love what we do.
We love to learn, we love to experiment, and we love to build the best products, delivering the customer experience we can using the best tools we can find and build.
We're brave, we work hard and at our core, we are about quality.
We want to be challenged and be encouraged to 'dare'.
We have a strong problem-solving engineering background and 'can-do' attitude, which remains at the centre of everything we do.At Sabio Group, we are looking for an exceptionally driven and experienced Genesys Cloud Engineer L2 to join our Support department.
We look for people with the right cultural fit who have what it takes to drive our business forward.
We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours.
You will play an important role in driving change within our business, joining a department that is continually on a journey of change.Key ResponsibilitiesProblem solving: Understanding the needs and problems presented by our customers and finding solutions with Genesys Cloud functionalities.Evolving software development: Identify and define improvements on the telephony platforms of our customers.Continuous improvement: Perform analysis on platform problems and propose actions to avoid recurring technical problems.Communication: Work comfortably with users and convey to our customers the confidence of the work being done in the team in a clear, concise and effective way.Configuration, modification, and creation of Architect flows.Configuration, management, and troubleshooting of outbound campaigns in all available dialing modes.Proactive approach: Identify and define enhancements to the telephony platform.Skills Knowledge and ExpertiseTechnical skills:Experienced in Contact Center environments, especially those implemented on Genesys Cloud and those that include multiple integrations.Knowledge of Genesys Cloud Reporting both Real-Time and Historical.Knowledge of Data Actions and Lambda.Scripting in Genesys Cloud.Competencies Behaviours:Degree in ICT (Computer Science, Telecommunications).Knowledge and experience with contact center technologies (Genesys Cloud).Knowledge and experience with ticketing tools (Remedy, ServiceNow).
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