Genesys Cloud Support Engineer - L2Department: Support
Employment Type: Full Time
Location: Madrid
Reporting To: Cristobal Ramos Perez
DescriptionSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio, we love what we do. We love to learn, we love to experiment, and we love to build the best products, delivering the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core, we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and 'can-do' attitude, which remains at the centre of everything we do.
At Sabio Group, we are looking for an exceptionally driven and experienced Genesys Cloud Engineer L2 to join our Support department. We look for people with the right cultural fit who have what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key ResponsibilitiesThe person selected for this role will carry out the following functions:
Problem solving. Understanding the needs and problems presented by our customers and finding solutions with Genesys Cloud functionalities.Evolving software development. Identify and define improvements on the telephony platforms of our customers.Continuous improvement. Perform analysis on platform problems and propose actions to avoid recurring technical problems.Communication. Working comfortably with users and having the ability to convey to our customers the confidence of the work being done in the team in a clear, concise and effective way.Configuration, modification, creation of Architect flows.Configuration, management, troubleshooting of outbound campaigns in all available dialing modes.Proactive approach identifying and defining enhancements to the telephony platform. Skills Knowledge and ExpertiseTechnical skills: Experienced in Contact Center environments, especially those implemented on Genesys Cloud and those that include multiple integrations.Knowledge of Genesys Cloud Reporting both Real-Time and Historical.Knowledge of Data Actions and Lambda.Scripting in Genesys Cloud.Competencies & Behaviours: Degree in ICT (Computer Science, Telecommunications).Knowledge and experience with contact center technologies (Genesys Cloud).Knowledge and experience with ticketing tools (Remedy, ServiceNow).Responsibility.Proactivity.Teamwork. BenefitsThis is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include: Pension SchemeRemote/Flexible workLife insurancePrivate healthcare25 days paid holiday a yearPlus many more! (Benefits are dependent on your base location.) The Small Print: Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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