At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.
We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we're committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.
At Sabio Group we are looking for an exceptionally driven and experienced Genesys Cloud Engineer L2 to join our Support department. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities The person selected for this role will carry out the following functions:
Problem solving. Understanding the needs and problems presented by our customers and finding solutions with Genesys Cloud functionalities. Evolving software development. Identify and define improvements on the telephony platforms of our customers. Continuous improvement. Perform analysis on platform problems and propose actions to avoid recurring technical problems. Communication. Working comfortably with users and having the ability to convey to our customers the confidence of the work being done in the team in a clear, concise and effective way. Configuration, modification, creation of Architect flows. Configuration, management, troubleshooting of outbound campaigns in all available dialing modes. Proactive approach identifying and defining enhancements to the telephony platform. Skills Knowledge and Expertise Technical skills: Experienced in Contact Center environments, especially those implemented on Genesys Cloud and those that include multiple integrations. Knowledge of Genesys Cloud Reporting both Real-Time and Historical (2 years of experience working with the technology). Knowledge of Data Actions and Lambda. Scripting in Genesys Cloud. Knowledge of Dynamics 365 CRM is a plus. Knowledge of SBCs is a plus. Experience integrating Genesys Cloud with other systems is a plus. Competencies & Behaviours: Availability to be on call. Degree in ICT (Computer Science, Telecommunications) is a plus. Knowledge and experience with contact center technologies (Genesys Cloud). Knowledge and experience with ticketing tools (Remedy, ServiceNow). Responsibility. Proactivity. Teamwork. Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include: Pension Scheme. Remote/Flexible work. Life insurance. Private healthcare. 25 days paid holiday a year. Plus many more! (Benefits are dependent on your base location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised. Department: Support
Employment Type: Full Time
Location: Madrid
Reporting to: Cristobal Ramos Perez
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