General Manager / Service Manager (Home Office)

Who we areWe at ENSER believe in renewable energies as well as in the power of good service. Our one-stop shop for service enables you to develop the full potential of your product in the field of renewable energies.Task description:Generate new leads / convince businesses of our servicesManage the service teamPerformance tracking (e.G: Ticket Volume, Response times)Create / improve service processes (e.G escalation processes)Maintain a sophisticated Knowledge Base ManagementRegular reports to external stakeholdersYour Profile:Previous experience in customer service or in electrotechnical area is valuedPrevious experience in area of renewable energies / Photovoltaics is valuedStructured approach; efficient problem-solvingBusiness mindsetGood communication skills, positive attitude, team spirit and quality awarenessVery good knowledge of GermanGood knowledge of English (or other languages) is an advantageWorking model: working from home (home office)Please send your CV in English or German. We are looking forward to your application!Art der Stelle: Vollzeit#J-18808-Ljbffr