Company Overview: goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees.
goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language.
We are part of a truly global company with 1000 employees around the world.
Job Description: At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our learners via phone/email, responding to their needs while assuring a continuous follow-up in their training.
Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.
In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.
Responsibilities: Manage relationships with clients/learners taking goFLUENT lessons/training.
Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisor's guidance: Resolve customer complaints Call clients to follow up on their training progress Conduct demo calls Assist Account Managers/Sales as deemed necessary by the LC Manager Reach KPIs discussed with the LC Manager Qualifications: Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability, and effective communication skills.
University degree: Language Studies, Translator/Interpreter Proactive, responsible, disciplined, and able to multitask.
Must be able to handle stress well and work efficiently under pressure.
Have a good command of MS Office and Google tools.
Native Spanish speaker with excellent level of English.
Other languages are highly valued: (Catalan, Portuguese, French, German, Italian).
Excellent oral communication and customer service skills over the phone.
Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
Languages: Spanish native, high level of English, a third language is a plus (Catalan, French, German, Portuguese, Polish).
Location: Madrid, Spain Schedule: Monday - Thursday 10-18.00 & Fridays 8:30 - 15:00.
Additional Information: Disability certificate will be valued.
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