Where: Remote
Type: Freelance
Join Us at Social Element!Founded 22 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.
To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other, and making a huge impact.
To #makesocialbetter, we are looking for a Gaming Moderator for Thai and English on a globally recognised gaming brand.
Gaming ModeratorsWe keep users' gaming experience safe, enjoyable, and inclusive, so that players of all ages can feel comfortable and confident when using our client's gaming platforms.
Using the community guidelines, our job is to ensure all user-generated content is free of illegal, hate speech, and harmful content. In 'policy grey areas', we are leaned on as the experts in brand safety, so we need to make strong judgement calls to keep the community harm-free.
We thrive in the fast-paced environment these projects can bring, working through high volumes of content and safeguarding the community. This is more than policies and rules for us; this is about building a secure and protected gaming environment for all gamers and ensuring the brand reputation and community is always kept safe.
What You'll DoYou will review reported content in English and Thai, which will include comments, chats, graphic images, videos, and audio files. Using moderation guidelines, it will be your decision if the user-generated content has broken the community policies or not. You may also need to escalate harmful content to ensure continued protection of the users and brand.
This work will be Key Performance Indicator (KPI) driven, and you will be asked to hit quality and quantity targets, so it is important that you:
Moderate in accordance with Social Element and client-specific guidelines.Keep up to date with notifications of any new changes in the guidelines or our systems.Carry out moderation and training according to the scheduled times in the project schedule.Be resilient when reviewing content that may be unexpected, highly sensitive, intense, or challenging.Escalate user-generated content that falls within the official escalation processes (e.g., child safety, bomb threats).Inform Supervisors and/or project management team of any technical or other issues with tools or content and provide feedback on any client issues.Working HoursWe are looking for you to have mixed flexibility across weekdays and weekends to cover all possible project hours. For this work, we are looking for people with the following availability:
Thai Project: Thursday 9pm to 10pm (UK Time)
English Project: Friday, Saturday, and Sunday availability
Child ProtectionAt Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for two professional referees at the point of accepting an offer of work.
RequirementsLanguage Skills: Excellent Thai and English level as you'll be moderating content in both languages; outstanding reading skills are a must.
Background Experience: Either in moderation, community management, or a gamer enthusiast who is familiar with the world of gaming, forums, and platforms.
Social Media Knowledge: Great understanding and knowledge in navigating different social platforms (TikTok, Twitch, Discord, Facebook, Instagram, etc.) to keep up to date with the latest gaming trends, events, followers, etc.
Digital Native: Comfortable in using a variety of technologies, apps, online, and cloud platforms.
Self-Disciplined: You know how to manage your own time while working remotely (e.g., priorities, tasks, shifts, attend training, etc.).
IT PolicyWe operate a BYOD (Bring Your Own Device) Policy. To carry out this work, your PC will need to meet the following requirements:
Operating system: Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.i5 8th generation or faster 64-bit (x64) processor.At least 8GB RAM (16GB recommended).Internet speed: 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload recommended).40 GB available HDD (SSD recommended).A Webcam and headset.Android or iOS device for 2FA.Chromebook, Linux, and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.Please Note: It is essential to have all IT requirements to carry out this work. The Hiring ProcessThe hiring process for this position will be made up of the following stages:
Online AssessmentBehavioural interview with one of our Talent Team MembersThe Social Element Behaviours For SuccessBe focused and decisive.
Be brave and inspirational.
Be rigorous in our approach.
Be considered and inclusive.
Be loud and proud.
How To ApplySimply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won't be able to process your application:
Details of your personal/professional experience in relation to this work.Why you are interested in being part of our team at Social Element.We are excited to receive your application!
#J-18808-Ljbffr