Company Summary
Product Madness is one of the world's largest mobile game studios, with a global presence.
Founded in 2007, we're today a top-grossing leader in social casino mobile games that are crafted with passion and commitment.
Our ambition is to entertain millions of players around the world with our remarkable titles that include Heart of Vegas, Cashman Casino, Lighting Link and FaFaFa Gold.
We are Mad about games and the way they bring people together, and that passion and culture is what holds us together as a studio, connects us with the partners we collaborate with, and is what links us to our sister studios across the world.
Job Posting Title: GameOps Manager
Summary: As the CRM Manager,
you will be joining our amazing Product Marketing Team, where you will be tasked with optimizing CRM strategy, executing and analysing CRM campaigns including: seasonal events, lifecycle programs and managing customer communication.
You will aim to improve player user experience, as well as increase engagement, monetization and retention.
What You'll DoDesigning CRM strategy to optimize the performance of our sales, monetization & retention cycles, game launches, events, customer onboarding, etc.Analyzing the performance of your activities, reporting on relevant KPIs and sharing the learnings with the wider business.Working closely with the Product Team to implement new features and maximize their performance post-launch.Coming up with innovative concepts to test via running LiveOps campaigns.Following industry trends and competitor offerings.Closely collaborating with other teams across the business: Art, Product, Data Science, Solutions, Social Media, VIP, Customer Service.Creating detailed art briefs and writing engaging marketing messages.Hands-on execution of in-app campaigns using bespoke in-house tools.Utilizing customer communication channels with relevant segmentation for maximum impact.What We're Looking ForYou have extensive experience with LiveOps (CRM) management in a relevant industry - F2P and Social Casino games preferred.You can confidently lead a project from idea, through execution, to data analysis and result presentation.You are data and KPI driven and are able to analyze complex data sets that help you make educated decisions to drive your efforts towards success.You should have some knowledge of competitors and understanding of how others engage their audience (F2P and/or Social Casino).You have a good understanding of how to utilize different communication channels to achieve best results.You have managed multiple projects or campaigns at the same time and you have a strong sense of priorities to get things done in the most efficient way.You can work independently on bigger projects requiring strategic approach and analytical thinking, as well as collaborate with team members on different projects, contributing with your expertise and help as required.You have experience implementing and managing initiatives driven by personalization, customer segmentation and LTV of customers.Why Product Madness?Product Madness is so much more than just a Pool table and a foosball game.
We believe in an honest and transparent approach with our teammates.
Company wide weekly Town Halls, All Hands and strategy meetings are just a few ways in which we encourage an open and honest path to achieving complete transparency.
Despite a pandemic, there isn't a day where we don't feel connected to one another.
With frequent events, workshops, giveaways, slack coffee and donut sessions we have definitely brought on our office culture to this new virtual world of zoom calls.
We also try to cater for all our staff's needs - be that a freshly brewed cappuccino made by our professional barista in our free coffee shop or by providing a bountiful supply of tasty snacks to keep us refueled and buzzing.
We love to organise plenty of social get-togethers and action-packed activity days, be it slipping inside an inflatable bumper ball for a mad session of football zorbing or throwing caution to the wind and traversing giddy treetop rope courses at Go Ape.
On top of these team-building activities, our lunch and learn workshops, not to mention the lavish Christmas and summer parties, foster that 'work hard, play hard' mantra.
Our offices are based in the heart of the metropolises of London and Lviv, surrounded by an abundance of diversity and inspiration to keep those ideas flowing.
Our ValuesPeople First - We have the deepest respect for our people and their well being.
We know they are exceptionally talented and will always have a choice.
We want them to re-choose us every day.
We are committed to building a culture where each person's voice will always be heard and addressed.MAD for More - Always improving, innovating and never settling for the existing.
We push all boundaries with courage.The original ad can be found at Kit Empleo: https://www.kitempleo.es/empleo/130378652/gameops-manager-nzm459-barcelona/?utm_source=html
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