¿Do you dare to lead the digital transformation to create a more sustainable world? At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 135,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!
What will you get? We are seeking an experienced Senior Program Manager to manage complex contract and modernization projects on installed base customer sites. The candidate will interact with and manage all Schneider Electric stakeholders to ensure overall customer satisfaction. The PM will develop customer engagement for more recurring business.
Mission: Manage large customer projects (Category A or B service projects) following applicable company policies and processes (main one being CPP: Customer Project Process).Lead functionally the project team and manage the relationship with the customer and third parties within project scope, being accountable for the execution of the project in line with the contract.Contribute to the project managers community of practice.Show strong leadership and business acumen.Meet five main objectives:Ensure high customer satisfaction.Successful project execution to fulfill scope, specification compliance, and schedule.Efficient project control and monitoring, including appropriate risk & opportunity management.International coordination with countries to support the customer all over the world.Drive operational excellence and continuous improvement initiatives.Main tasks: Serve as the primary point of contact for the customer's operations, building and maintaining strong relationships.Lead and coordinate all activities related to our engagement with the global customer's operations, project execution, and ongoing post-sales support.Allocate resources effectively to meet project deliverables and customer's needs, ensuring optimal collaboration, communication, and utilization of resources.Actively engage with the customer to understand their operational needs, collecting their feedback to drive continuous improvement in our operations.Establish a clear internal process for global emergency response, warranty questions, technical questions, quality issues, etc., to support the customer's operations.Monitor project progress and post-sales support cases, including emergency response, warranty, technical questions, quality issues, etc., identifying areas for improvement and implementing corrective actions as needed.Collaborate with cross-functional global teams, including sales, project managers, operations, business leaders, etc.
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