Job Description: Do you dare to lead the digital transformation to create a more sustainable world? At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 135,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!
What will you get? Seeking an experienced Senior Program Manager to manage complex contract and modernization project on installed base customer site.
The candidate will interact with and manage all Schneider Electric stakeholders to overall ensure customer satisfaction. The PM will develop, with the Business, Customer engagement in more recurring business.
Mission: Manages large Customer projects (Category A or B service projects) following applicable company policies and processes (main one being CPP: Customer Project Process). Leads functionally the project team ( Manages the relationship with the customer and third parties within project scope and accountable for the execution of the project in line with the contract. Contributes to project managers community of practice. The PM should show strong leadership and business acumen. Goal is to meet 5 main objectives:
Ensure high Customer satisfaction Successful project execution to fulfill scope, specification compliance and schedule; Efficient project control and monitor including appropriate risk & opportunity management; International coordination with countries to support the customer all over the world Drive operational excellence and continuous improvement initiatives Main tasks: Serve as the primary point of contact for the customer's operations, building and maintaining strong relationships. Lead and coordinate all activities related to our engagement with the global customer's operations, project execution, and ongoing post-sales support. Allocate resources effectively to meet project deliverables, customer's needs, ensuring optimal collaboration, communication, and utilization of resources. Actively engage with the customer to understand their operational needs, collecting their feedback to drive continuous improvement in our operations. Establish a clear internal process for global emergency response, warranty questions, technical questions, quality issues, etc. to support the customer's operations. Monitor project progress and post-sales support cases including emergency response, warranty, technical questions, quality issues, etc. identifying areas for improvement and implementing corrective actions as needed. Collaborate with cross-functional global teams, including sales, project managers, operations, business leaders, etc. to ensure an agile multi-country collaboration service execution and post-sales support. Drive operational excellence and continuous improvement initiatives to enhance service quality, efficiency, ensuring customer satisfaction. Requirements: International Project Management: You must have a strong experience in managing projects on an international scale, considering different regulations, cultures, and business practices. Customer Relations: It is essential to develop strong relationships with the customer, understand their needs, and act as the main point of contact for project management. Technical Skills: You need to have a deep understanding of the solutions and products offered by Schneider Electric, as well as the technologies used in the projects. Project Team Management: You will be responsible for leading a multidisciplinary team spread across different countries, coordinating tasks, and ensuring alignment with project objectives. Risk and Contract Management: It is crucial to have the ability to identify and mitigate risks associated with international projects, as well as manage contractual aspects with the customer. Communication and Negotiation: Advanced skills in intercultural communication and negotiation are necessary to ensure customer satisfaction while respecting the interests of Schneider Electric. Qualifications: Engineer or Business school master 5+ years experience in Project Management (within the electrical distribution field) Knowledge of functional Management with a multi-jobs team Capability to interact with customer C-level Customer Relation Management Detection of new opportunity English language is a MUST Well organized personality able to work without permanent supervision. High commitment to work, proactive approach and flexibility, goal-oriented & reliability. Customer approach, team spirit and good communication and presentation skills. Understanding of contractual and legal aspects. Experience and understanding of project risk management/mitigation techniques. Open for frequent international business trips We adapt to you! With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you! With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!
Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
Why Schneider Electric? As a proudly people-focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation.
Great people make Schneider Electric a great company.
Disclaimer: We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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