[G-981] | Thinkspain: Operation Manager E-Commerce Brand

Detalles de la oferta

We're advertising a vacancy for a client or third party.
Salary: 72K Base Salary - 10% Target Bonus - 7.8K Car Allowance
Start Date: ASAP
Schedule: 9am-6pm / Monday-Friday
Operation Manager (Content Moderation)Tasks: Service Level Management (Agreed Capacity and SLA, Efficiency Improvement, LOB KPIs, Trend Analysis)Creating bottom-up P&L view for their projects and optimize various cost levers to drive business profitabilityWork as a product/service area consultant with solution teams and clients to design successful solutionsPrimary Escalation POC (Provide resolution for all client and end user escalations and drive RCA and Preventive/corrective action plans)Business Reviews (Conduct RCA on KPIs, Prepare and present weekly, monthly business reviews)People Management (Capacity Planning, Attrition, Employee Escalations)Business Continuity Management (Identify risks and work with other CTS teams to mitigate same)Skills: 10+ Years of Experience in Service Delivery Management in an International BPS/Technical Support Environment with multiple channels and across multiple geos7+ Years managing scaled teams. Flexibility to work across multiple rotational shifts/managing global teams.Broad experience across Trust and Safety, or a related area such as Fraud, Integrity, management of social networking, or within a Trust and Safety vertical, such as hate speech, harassment, misinformation, illegal activities and regulated goods, etc.Ability to work in a rich diverse environment, handle cultural, language differences, and an effective communicatorExposure to WFM/Capacity Planning and BCPExposure to service quality improvement/process improvementMust exhibit Strong Analytical and problem-solving skillsTeam player who drives customer outcomes by taking all along together.Any Undergraduate/Post Graduate Degree with diploma/certification in Computer ScienceIn-depth knowledge of Excel and data analysisSix Sigma Green Belt/Prince 2/ITIL Service Delivery/PMPExcellent presentation skills and information design using MS PowerPoint
#J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Jobleads

Requisitos

Administrativo/A

Descripción de puesto Deberá garantizar la gestión administrativa del Centro así como la atención presencial y telefónica. El personal administrativo forma ...


Fresenius Medical Care - Badajoz

Publicado 8 days ago

Gestor/A Comercial Etiquetas Autoadhesivas

Captación de nuevos clientes en la provincia de Córdoba. Responsabilidades: Visitas comerciales regulares para conocer las necesidades de los clientes. Segui...


Etiquetas Rocafer - Badajoz

Publicado 8 days ago

Asesor/A Empresas Estable(Teletrabajo Híbrido)

Incorporamos a un/a comercial para la zona de LLERENA – AZUAGA – CASTUERA – CABEZA DEL BUEY - QUINTANA y un/a comercial para la zona de JEREZ DE LOS CABALLER...


Servinform - Badajoz

Publicado 8 days ago

Derribos En Valle De La Serena

Cronoshare es una plataforma online para profesionales que quieren encontrar nuevos clientes. Buscamos Derribos en Valle de la Serena y alrededores. Pertenec...


Cronoshare.Com - Badajoz

Publicado 8 days ago

Built at: 2024-11-24T10:09:54.272Z