Created in 2009, ESSP is a young and dynamic company, a pan European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services.
Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which, the main one is, the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Agency for Space).
We are recruiting a: SATELLITE DATALINK SERVICE LEADER (F/M)
By joining us, you will lead SATCOM service and ensure a service provision in line with the Service Level Agreement with the customers (Air Traffic Service Providers) and subcontractors in line with the Service Management Plan.
Your main responsibilities/activities will be:SATCOM Overall Service Provision Manager of the SATCOM Service Provision contract, including:Provision of the service according to the Service Management Plan.Interface with ESSP management team through periodic Service Steering Committees and other management meetings.Interface with ESSP teams to ensure a unique voice towards the customers.Ensure that all technical, managerial and administrative activities are performed in compliance with the contract and in due time.Management of the overall Service provision, its schedule in coordination with Project Team.Management of risks associated with the service.Coordination on the definition of contingencies and associated communication plan.Ensure to maintain the ESSP certification in Communication.Management of the customer and subcontractor Service Level Agreements as accountable of the Key Performance Indicators status including the establishment of mitigation actions to improve their values if relevant.Interfaces with European stakeholders.Management of the relationship with key stakeholders, including customer and user satisfaction.Management of the reporting and meetings with the SATCOM customers, users and stakeholders, including key subcontractors in the end-to-end service operational chain.Measuring and ensuring customers satisfaction.Conflicts management with the customers in coordination with ESSP Teams.Budget and resources monitoring and accountability.
Ensure that the actual charges and costs related to the Service activities (ESSP own costs as well as subcontracted activities) are appropriate and in line with the budget, and take appropriate actions in case the financial performance of the contract is not met.Management of the Service portfolio and identification of service evolution needs and contract changes opportunities, supporting the Strategy and Business Unit in the definition of new service proposals to the customers.Contributing to the implementation of evolution or new SATCOM Service Provision contract.Establishing and maintaining the service delivery processes in the company.PROFILE:Leadership and team spiritProject and Service ManagementCustomer satisfaction orientedExperience in Service Level Agreement management and Customer satisfactionExperience in international and multi-stakeholder projectsGood understanding of European regulation (such as, but not limited to, Commission Implementing Regulation (EU) 2021/116 (Common project 1-CP1), Single European Sky (SES) regulatory framework and European Union Aviation Safety Agency (EASA) regulation) as well as applicable standards (ICAO, EUROCAE, RTCA, ARINC)Good communication and negotiation skillsCapability to anticipate, identify risk and to mitigate them by proposing solutions or alternativesAbility to step-back and to get the global picture to manage priorities and actions in case of issuesStrong autonomy, proactivity and ability to assume responsibilitiesShows initiative and is able to synthesizeJOB REQUIREMENTS:Language: English (B2) - CEFR and Spanish (desirable)Engineering degree or equivalentExperience in international and multi-stakeholder projects (EC, SESAR, CINEA, ESA Program among others)Availability for regular travels, mainly in EuropeHuman Resources information:is held by the direct manager of the position you applied for (technical interview) and is held by HR department.
Element of package of remuneration:Variable: bonuses based on objectivesTeleworking: up to 3 days/weekHealth insurance, Life InsuranceSaving planTickets RestaurantSustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling29 holidays (for full time year)Job Location:Madrid (Spain) Type of Contract:Full time / Permanent ESSP is committed to cultural diversity, gender equality and the employment of disabled workers. Job Types:Permanent, Full-time
Education:Master's (required) Experience:management
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