.Johnson & Johnson is currently seeking a Training Operations Manager to join our Patient Service Center Team.
While this role is remote, the preferred candidate should reside near Pittsburgh, PA; Orlando, FL; Phoenix, AZ; or Raleigh, NC.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.The Training Operations Manager plays a critical role in overseeing a high performing training program.
This role will monitor and oversee program activities to ensure compliance with all operating procedures, create and oversee training for the program, execute random and scheduled internal training audits, facilitate various strategic initiatives, and evaluate ongoing effectiveness for projects and programs within PSC.Responsibilities:Oversee training teams to set program expectations related to delivering excellent customer service.Monitor compliance within the program BRDs, Work Instructions, Call Guides, completion time, and ensure adherence to training expectations.Oversee the creation of new work instructions, job aids, or other materials for program operations.Review, analyze, and follow-up on team processes to ensure all actions and tasks are compliant with program BRDs, Work Instructions, and update as appropriate.Make recommendations to accomplish activities with the utmost efficiency.Assist in the development and delivery of onboarding, training, initial certification, and maintaining records of annual trainings and recertification.Partner and collaborate with external departments as part of PSC, including Compliance, Learning and Development, Analytics, HR, IT, etc.Provide timely coaching and assess future training needs to ensure teams meet established manufacturer metrics.Identify and monitor trends from call monitoring and recommend training initiatives when necessary.Independently manage and prioritize multiple project work streams to meet deadlines.Lead and participate in additional Training, Leadership Development, or Special projects as needed.Provide guidance and mentorship to program team to ensure quality standards are met and needs of training programs are being met.Qualifications:Required Qualifications:Bachelor's Degree in a relevant field.4+ years' experience in a healthcare management setting.Prior experience in pharmacy, HUB service provider, or the healthcare industry, pertaining to training initiatives.Previous creation and delivery of training material experience.Strong attention to detail is a must.High level of independent judgement, individual initiative, and time management skills.Ability to communicate effectively in a manner that is clear, logical, and consistent verbally and in writing.Ability to manage multiple projects simultaneously.Proficient in Microsoft Office (Word, Power Point, Excel)