About Appspace: At Appspace, we're passionate about creating better work experiences for people everywhere, and we're looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you're at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that's helping people everywhere love where they work.Your Role as a Microsoft Support Engineer:A Day in the Life of a Microsoft Support Engineer:Provide 2nd tier support, training, and mentorship to junior support team members to assist in resolving customer issues.Create knowledge base articles (WIKI's) to document steps required for complex installations, upgrades, advanced troubleshooting, and known fixes.Work on projects in various stages including prep work, building test environments, and verifying deployment correctness as well as project deployment.Configure equipment to resolve connectivity issues and network-related challenges including firewalls, ports, TCP/IP settings, and complex security issues.Configuration and management of PCs as well as Cisco DMP, MediVue, BrightSign, Chromebox, Crestron, and other devices using Appspace software.Manage escalations in JIRA and be the liaison between the Support Team and the Product development team.Prepare for and attend customer-facing meetings and provide accurate status updates on escalated issues.Perform QA testing of new products and provide feedback to the Development team.Continue to expand knowledge of both Appspace proprietary software as well as relevant IT skills such as scripting, HTML5, APIs.May require travel to customer locations to provide onsite advanced support and/or training.What You'll Need:3+ years of advanced experience with the Azure stack, O365, and Sharepoint Administration.Must be organized and have excellent oral and written communication skills.Creative problem resolution skills and the ability to solve problems by analytical reasoning rather than repetitive learning is required.Trustworthy, reliable, and customer-focused.Ability to confidently communicate technical issues and game plans to multiple audiences, at a technical expert level in layman's terms.Proficiency in Windows XP/Windows, Windows 8 and 10 operating systems.Troubleshooting experience with Windows 2008 R2/2012 R2, Windows Server 2012/2016 and 2019 including installations.Knowledge of networking including LAN/WAN monitoring, TCP/IP config, traffic types, understanding DHCP and DNS services/servers, proxy servers, firewalls, and VPN.Experience with IIS configuration, website hosting, and Linux/Unix-like operating systems.Experience with database queries on current versions of MySQL, MS SQL, and MongoDB.Bachelor's degree in IT/Computer Science, Engineering, or equivalent experience.1+ years of supervisory experience preferred.
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