CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
We employ 11,000 people and operate in more than 55 countries.
Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you?
You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You'll help change how goods get to market and contribute to global sustainability.
You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description This position requires being responsible for executing all logistics activity for a given perimeter so CHEP provides a constant and efficient supply of equipment to its customers (Retailers and Manufacturers) at the right time, in the right manner and at the cheapest cost to serve to deliver high customer satisfaction.
This person will be the primary operational contact for our transporters related to the execution of the orders.
Key Accountabilities: Daily Management of order processing On Time Performance to Customers and transport quality tracking and monitoring Supports Central in execution related incidents Logistics Support for CHEP & External Managed Service Customers Dedicated fleets management.
Route Management Contact with local customers and third-party provider (Service Centres, D locations, PT Call Centre) to deliver CHEP orders Local level customer collaboration execution Process gatekeeping and analysis of issues to carry out improvements Key contact for daily issues impacting KPIs coordinating all actions to solve them Key contact for stakeholders to solve daily issues Supervising, analysing, tracking and daily follow ups of operational issues Weekly performance reporting (kpi, root cause, adequate notice, communication with suppliers) Special follow up of Hyper care customers Qualifications: Knowledge of CHEP, SAP, TMS and SIEBEL is paramount Visual Reporting (Power BI, QlikView) will be highly valued Experience required: Logistics execution expertise Supply Chain background an advantage Experience in an environment with urgent requests and comfortable to manage those urgencies Customer service experience Skills & knowledge: Advanced Computer Skills mandatory Advanced Microsoft Excel knowledge to process analytical reports Advance Microsoft Outlook knowledge Good numeracy and analytical skills in order to process analytical reports to create corresponding KPIs for service performance measurement Advanced Analytical skills to find root-cause of issues faced during daily operations Able to relate to customers, transporters, team members and other CHEP departments appropriately and switch easily between them SAP and TMS advance skills mandatory Knowledge on QlikView reporting Tool desired Languages: English and Spanish mandatory Any other EU language skills will be appreciated Preferred Education Bachelors Preferred Level of Work Experience 3 - 5 years We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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