.This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Work Schedule: Standard (Mon-Fri)Environmental Conditions: OfficeJob DescriptionJob Title: Mastercontrol and Learning Management System SpecialistDirect Report To: European Process, Training and Quality ManagerGroup/ Division: RSDCareer Band: ProfessionalCareer Track: 5Position Location: EU - FR/UK/DE/NL/SE/ESCompany Information: Thermo Fisher Scientific Inc., a world-class and high-reaching company, is seeking a highly motivated individual to join our exceptional team in Europe. As a global leader in the industry with revenues exceeding $40 billion and a commitment to innovation, we offer unparalleled opportunities for professional growth and success. At Thermo Fisher Scientific, each of our 95,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world safer, cleaner and healthier.Position Summary:Maintain the LMS system (TFU) ensuring all e-learning is published and functioning, including the QMS system (Mastercontrol) for Customer services agents, crafting job codes and profiles as reported within the local skills matrix. Responsible for the upload, updates, and archiving of all approved training material. Develop training content using available media, such as PowerPoint, Word, Excel, e-learning, and KM Pro. Complete process audits as requested.Key Responsibilities:Develop content for training agents in all roles/processes, ensuring it meets the approved EU process.Act as the CS Gatekeeper for Mastercontrol, responsible for uploading, archiving, and maintaining the accurate document version.Responsible for crafting the monthly assignment tasks in line with the agreed rollout plan.Liaise with resource planning and ensure all documents are assigned according to the training captured in the local skills matrix.Maintain Mastercontrol with leavers and starters, by crafting/removing agents' job codes, roles, and training assignments.Maintain and provide training materials for agents on how to use Mastercontrol, find their tasks, and sign off.Build and maintain relevant e-learning in English and local language if required, using the agreed software and style format.Work with relevant collaborators to maintain the LMS system (currently TFU), maintaining the e-learning materials, and providing training instructions for agents and supervisors on how to find and assign learning assignments.Develop relevant reports to show learning assignments completed/outstanding, meeting country restrictions and regularly share with the management teams to progress to completion.Support course development and maintenance, ensuring appropriate materials are available for agents in KM Pro, or as e-learning uploaded in Mastercontrol