ProvenExpert is the market leader in online reputation management and a well-known tool for easy management of online reputation and digital visibility. Every day, our lovely team based in Berlin and Madrid puts heart and soul into making life easier for companies to actively use customer feedback to build their online reputation and improve their services. With success, over 630,000 service providers worldwide trust us and have already collected +41 million customer votes with ProvenExpert. To ensure that this remains the case for our many key accounts in the long term, we are looking for you as our new Customer Success Manager (M/F/d) for our DACH enterprise customers at our Madrid office (hybrid or fully remote). Do you enjoy analyzing the processes, challenges, and wishes of your customers and making their business even more successful? Do you feel comfortable in a dynamic and competitive environment in which everyone nevertheless supports each other as a team? Wonderful, let's talk!
Tasks Your own playing field: With great autonomy, you are responsible for the strategic development of your customer portfolio of 100 to 200 customers across national borders and turn customers into enthusiastic fans.
Every day offers you varied and exciting topics, from positioning with customers through strategic value-based selling to conducting ROI analyses.
With your analytical skills, you proactively identify risks and challenges at your customers, develop solutions with them, and provide them with tailwind for their business.
You build a huge network with inspiring clients from many industries at C-level, which you will benefit from throughout your professional life.
Requirements You are the perfect fit if you bring the following:
Min. 2 years experience in sales or key account management in a fast-growing company where you have consistently exceeded your goals.
Very good consulting skills, because you think analytically and bring a high degree of independence and creativity with you.
You navigate through complex decision-making processes with ease and know how to appropriately address different stakeholders at the customer's site.
Positive attitude for every challenge of your customer, because you work solution-oriented with your colleagues from product management and marketing and make your customers more successful.
Being a "social hacker", you inspire everyone with your charm and navigate easily through every customer conversation.
You have outstanding writing and speaking skills and communicate excellently in German (native speaker) and English (fluent).
Benefits An attractive salary, uncapped commissions, and company cell phone.
Work-life balance - the opportunity to work two days from home, flexible working hours as well as working part-time.
You either work fully remote or with our lovely colleagues in our newly furnished office in downtown Madrid.
Desired hardware with which you prefer to work (PC/Mac or desktop/notebook).
Responsibility from day one: your own customer portfolio, with which you can get started immediately and discover new sales potentials.
You will receive professional onboarding, ongoing in-house coaching, and continuous feedback - we encourage your development!
Delicious snacks & coffee as well as other complimentary drinks (juices, water, tea) and fruits.
Regular team events in our headquarter in Berlin.
Lots of fun and an extremely steep learning curve in a super motivated team.
Being part of a successfully growing company - creative freedom, flat hierarchies, and the opportunity to take on responsibility. No matter where you come from - you are welcome.
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