G590 - Front Office Supervisor - Real Hospitality Group

REPORTS TO: Front Office ManagerSUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX, and bell staffs.Purpose for the Position: The Front Office supervisor will assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations, and telephone service operations, while maintaining established revenue, expense, and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest, and ownership expectations.Essential Responsibilities Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.Ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.Ensure that staff under your control are trained in Civil Defense measures.Take responsibility for supervising the F&B outlets in the absence of the F&B Supervisor.Requirements To do this kind of work, you must be able to:Read and interpret business records and statistical reports.Use mathematical skills to interpret financial information and prepare budgets.Be available for work evenings, weekends, and holidays.Physical Demands Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, and hearing.Environmental Conditions Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.Math Skills Requires mathematical development sufficient to be able to deal with a system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio, and proportion.Language Skills Must have developed language skills to the point to be able to read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.Relationships to Data, People, and Things Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determinationand/or reporting on events.People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function.Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials.#J-18808-Ljbffr