AdvisorLocation: Barcelona, SpainLanguage: PolishDescription: Customer Support RepresentativeAbout the projectOur client is one of the leading suppliers of high-quality outdoor clothing, footwear and equipment in Europe and also the largest franchisor in the German specialist sports trade. Their products are now available in more than 490 company-owned stores and over 4,000 sales outlets worldwide. These products are characterized by optimal functionality, high quality and extraordinary innovation. In recent years, the outdoor specialist has conquered the market with numerous materials and product innovations. In addition, this brand is an absolute pioneer when it comes to sustainability.The company has been a member of the Fair Wear Foundation since 2010 and has been awarded Leader Status five times in a row and also, is a bluesign system partner. The company employs over 1,440 people worldwide.Main tasksLog call details onto call management systems and provide response and resolution within SLA.Escalate potential service issues initially with Mentor.Follow all the processes and procedures of the project.Ensure contractual SLA is maintained.Provide cover for other Agents in their absence, either within the same team or across teams.Liaise with Supervisors/Mentors on specific projects where requested.Understand and comply with administrative duties including holiday, sickness and overtime.Attend regular Team Meetings.Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.RequirementsPolish native level and fluent English.Good disposition to work in a customer service environment.Customer care skills - ability to listen to and understand the customers' needs.Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.What can you expect from us?Full time position, 39 hours per weekWorking schedule: Mon. to Sat, from 09:00 to 20:00 (rotative).Salary: 19.000 Euros gross/year + up to 2.000 Euros gross/yearPermanent contractFull paid training, covering all product knowledge necessaryExtensive training on market leading products, personal development programs and mentoring to fully develop skills.Good career prospects in a reputable company which rewards serious and hard workers.Start date: June.23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)The period of holiday entitlement is fixed by mutual agreement between the company and the employee.El anuncio original lo puedes encontrar en Kit Empleo:Https://www.Kitempleo.Es/empleo/116630791/g414-outdoor-clothing-customer-representative-polish-barcelona/?utm_source=html#J-18808-Ljbffr