SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey , from getting people paid to attracting, rewarding, and developing talent. More than ever, digital interaction is part of our day-to-day (professional) life. It's SD Worx's ambition to provide our customers a consistent experience across the different interaction channels they use to touch base with the SD Worx products, be it via our portals, mobile app, or conversational interfaces. Within our digital channels strategy, we focus on user experience, growth of our user base, and retention of our users. Job Description As an end-user/customer support specialist, your main tasks and activities will include: Assuring the quality and user friendliness of our products by putting the customer's needs first. Handling the incoming support requests from different sources to help out the customer or end-user. Analyzing the incoming support items and defining actions to reduce the number of tickets. Thinking along; this job description isnot a limited list: you make suggestions on how to improve our processes, products, and interactions. Requested Skills Focus on the end user with good & friendly communication skills. Good understanding of relevant areas/products/user stories. Analytical thinking & problem-solving skills. Able to handle complaints and challenging customers. Ability to assess the user's situation, fundamental wishes, and needs. Handle technical queries and improve the knowledge base. Languages: Dutch/French mostly written and English as the main communication language within the team. Team player who is able to work efficiently and independently. Hands-on mentality, getting things done. Open to learning and having new experiences. You have between 1 and 4 years of experience. Location Spain (Malaga) or Poland (Katowice) SD Worx offers you, besides a competitive salary and benefits package, the autonomy and flexibility to take ownership of your work. With the possibilities of flexible working hours, homework, and working from other offices, you can organize your own work. For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings and projects where you will learn from experts or in practice. From the start, you will be engaged in your team, where we share knowledge, talents, and celebrate our differences. From many places, we work as one , moving from better to best together. #J-18808-Ljbffr