(G-200) - Cash Collection Specialist With French

- Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed.- Responsible for coordination with local finance teams, Customer Service, Sales, and Operations.- Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.- Establishes and keeps good relationships with other teams. A team player.- Responsible for the region coordination with the customer, Collections of both overdue and to be due invoices.- Performs cash application processes in an AR related management on a timely and accurate manner.- Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.- Performs the region strategies to reduce DSO and past due invoices while improving customer satisfaction.- Ensures dispute escalations are properly handled in a customer-friendly manner.- Responsible for clearing due invoices, which may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales, and Operations.Required Skills- 2-4 years of experience in Order to Cash, Billing and Collections or Customer service.- Open to work in international environments.- English as a business language and fluent in French.- Excellent interpersonal skills with the ability to influence and develop relations at all levels.- Flexibility and ownership.- Team player in a multicultural environment.- High degree of orientation in customer service.- Good negotiation skills.- High School, Vocational Certificate, or Post Secondary Diploma.
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