.About this role:This opportunity is for CNR (Custom Newsletter and Reprints) Centre of Excellence which is a part of Global Strategy & Operations (GS&O) group at Gartner.The CNR Centre of Excellence supports Gartner's Reprints clients end-to-end, ensuring compliance on marketing collateral, providing guidance to clients.This role is responsible for ensuring the Gartner brand is always presented in the marketplace as independent and objective.This is a great opportunity for an individual who wants to wear multiple hats to lead - digital content review space, driving efficiency & effectiveness of overall program focusing on operational excellence, problem solving and driving continuous improvement.What you'll do:As a member of this team, you will have the opportunity to work directly with Gartner's service delivery group (Marketing Program Managers), the legal compliance team and CNR product team.Your central goal will be to drive productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients.The team reviews client's marketing collateral to ensure its compliance with Gartner's copyrights and quotes policies, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it.This is very essential for the business, as it is the only touch point which allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.You will also devote your time building a high performing team – hire, develop, coach, and enable associates to drive innovation, growth and retention of business.Core Operations:Lead the CNR (Custom Newsletter and Reprints) Centre of Excellence team and end to end operations of promotional content/Marketing Collateral's review process.Ensure team is following Gartner Content Compliance policy.Provide guidance to clients to improve the content quality of the material.Be accountable for adhering to SLAs for client deliverables ensuring client satisfaction.Step-in in case of client escalations, and work with the team and wider stakeholders to resolve the escalations and ensure timely delivery.Working directly with Gartner Ombuds/Compliance teams on a regular basis to ensure best practices are being followed at all client touchpoints.Collaborating with them while resolving egregious escalations.Responsible for managing end to end operations and key business metrics of various units.What you'll need:MBA professional with 6-10 years of experience with a minimum of 3+ years of experience in directly managing a team of associates.Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met.Exposure to digital content review, IP protection, contract review, content licensing/editor would be preferred.Knowledge/experience on analytical problem solving, analytical tools
