(G151) | Seniorit Onsite Technician

Your SkillsAt least 5 years of experience providing onsite support L2Knowledge of data centers (Rack / Unrack / cabling), provide remote console access, ILO connectionsExcellent time management skillsIP Phones configuration and Visio meeting roomsExperience with ticketing systemsYour TasksAs a Hemmersbach Technician, you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour.Direct customer contact with various requirements within the scope of 2nd level support:Meeting / Visio roomInstallation: providing equipment to HCL (who will install the equipment in the rooms + acceptance of the room at the end of installation + CMDB update)Deinstallation: receiving the equipment removed by HCL + updating CMDBDatacenterInstallation: transporting equipment from stock to DC (or LER), racking, cable connection (remote control by the India team) + CMDB updateDeinstallation: disconnecting, deracking, bringing back to stock + CMDB updateTraining roomWeekly visit of meeting rooms to ensure they are functional (checking PCs, keyboards, mice, Windows login banner, etc.)Phone Major Incident (remotely controlled by India)Disconnect / reconnect assets that can be phones (IP, analog, IPTrade, Server)Factory reset of assetsBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.We go the extra mile; we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family.That's why Hemmersbach is The Social Purpose IT Company.
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