Integration Project Manager
ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.
The company was founded in the USA in 1949 and has been present in Europe for over thirty years.
We are committed to providing a market-leading global payroll experience that enables the full power of our HCM integration capabilities for our Multinational Corporations (MNC) whose payroll is delivered via GlobalView, Celergo, or local payroll solutions.
Within the Global Integration Center (GIC), we provide a seamless end-to-end HCM integration implementation & service experience driving consistency, efficiency, and scalability.
Role Objective:As a member of ADP's Global Integration Center, the Integration Project Manager is the primary point of contact for clients implementing integration solutions.
This role is responsible for managing client expectations, planning, monitoring, controlling, and reporting on the project to meet agreed deliverables, scheduled timeframes, and allocated budgets.
Additionally, this role contributes to the continuous improvement of our methodology.
Responsibilities:Develop, monitor, and manage a master implementation schedule/project plan in the standard tools to ensure delivery of defined scope.Identify and obtain any internal resources necessary for successful project completion.Keep up-to-date (weekly) progress on the project in standard artifacts to ensure accurate reporting and issue management.Use Change Management process for all scope changes.Lead project team responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished efficiently within designated timeframes, efficiency metrics, and budgets.Lead all project phases, including initiation, planning, execution, monitoring, control, and closure.Direct day-to-day activities of projects and staff in a matrixed organization.Articulate client roles & responsibilities and hold clients accountable for timely delivery, following standard Change Control Processes where necessary.Act as escalation point for team members.Ensure milestones are successfully met through oversight and coordination of resources.Work collaboratively with other departments impacting the project.Ensure a quality implementation and transition to service with the appropriate client service team(s)/member(s).Complete after action review/lessons learned on projects.Lead communication with stakeholders and team members through completion of the project.Organize and lead meetings with key stakeholders as needed to review project status and discuss issues, risks, resolutions, possible mitigation plans, and workarounds as needed.Monitor and manage the client relationship and satisfaction.Assess, manage, resolve, and escalate (if necessary) risks and issues.Employ highly developed consultative skills.Prioritize and make decisions based on information and input in a timely manner.
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