Description:
About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market. Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere.
We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good. We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.
Function Overview: As part of Global Operations, you'll be working with an amazing diverse team of talented and customer centric people across the world. We're building a world-class operation and you'll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. You'll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You'll be presented with unrivalled prospects to grow, learn and develop in your career. We're growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.
Role Overview: Responsibility for leading, planning, executing, monitoring, controlling, and closing projects. Expectation is to deliver a project on time, within the budget, and brief while keeping stakeholders fully engaged.
What you will do:
Managing all aspects of the project from kick-off through to operational support.
Planning based on project scope and required business outcomes, including defined deliverables, key interdependencies, and resourcing requirements.
Providing a single point of accountability as the primary point of contact for the project.
Reviewing budgets, monitoring and reporting progress against the projects.
Managing the project against milestones and specifications and managing any change to individual project scope along with local organisation.
Ensuring that controls and measures are in place to assure the quality of everything we deliver.
Ensuring that key stakeholders are kept well informed with accurate and timely information of progress, risks, and issues including daily updates to hotel project team.
Making sure interdependencies with other projects are maintained, managed, and properly coordinated.
Defining project management templates using Hoist preferred tools.
Continually contributing to evolving standards within Hoist.
Managing the Installation project plan as business requires and this may include performing site inspections throughout the installation process.
Assisting where applicable to develop resolutions to complex technical problems where analysis of situations or data requires an in-depth evaluation of various factors.
Developing installation schedules, evaluating installation estimates, reviewing contract modifications, and verifying work performed to project brief.
Collaborating with and/or mentoring service and installation technicians to ensure they are aware of technical requirements, new technology, troubleshooting, and other issues as applicable.
Managing and directing the daily load of subcontractor assignments and job fulfilment obligations.
Evaluating customer installation concerns before, during, and after installation.
Collaborating with other departments to ensure a successful project completion.
Planning and implementing procedures, processes, and systems to maximize operating efficiency.
Maintaining an agreed-upon level of accuracy in measurements and installations with minimal rework and additional trips to the job site.
Defining, standardizing, and documenting all installation processes and ensuring they are followed consistently to Hoist standards.
Providing supervision and planning in the successful completion of specific projects.
Who you are:
Leadership skills - positive, confident and capable.
Ability to set clear direction.
Ability to manage time, plans, projects, and other related tasks.
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