(Fy565) | Customer Support Representative (Danish)

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across Europe. We bring a fresh and innovative approach to recruitment services, acting as a liaison between the candidate and the client.

Our goal is to exceed the expectations of every client and candidate, leaving each party satisfied.

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Danish speaking Customer Support Representative for their Benalmadena office.

Position: Customer Support Representative

Location: Benalmadena, Spain

Employment type: Full-time

Work model: hybrid (1 day a week, after 6 months of employment)

DUTIES AND RESPONSIBILITIES:

Handle incoming contact from customers via phone and mail
Assist customers and deal with customer complaints promptly and effectively
Be the first point of contact - resolve customer queries and related requests
Ensure clients receive the highest level of service at any moment given.

REQUIREMENTS:
Native / fluent in Danish, both oral and written. Fluent in English (at least B2 level)
Prior working experience in customer service / support is considered an advantage
Previous experience from the banking sector / a credit institution (primarily from the Nordic countries) is considered an advantage
Excellent communication skills
Resourceful and stress resilient personality that can adapt and remain calm in all situations
Understanding of economics and numbers
Fast learner who easily adapts to new IT systems and tools
Able to work independently while being a team player
Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history; you need to have an absolutely clean credit record (no records of non-payment)

OFFER:
Excellent remuneration package based on experience, skills, and performance
Higher salary from the 7th month
Working hours: 08:00 - 16:00 Monday-Thursday, 9:00 - 16:00 Friday
Be part of a dynamic and creative team with a positive and friendly atmosphere
23 working days of paid annual leave
Guidance and tools to reach your full potential.

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