(Fy565) | Customer Support Representative (Danish)

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across Europe. We bring a fresh and innovative approach to recruitment services, acting as a liaison between the candidate and the client.

Our goal is to exceed the expectations of every client and candidate, leaving each party satisfied.

David Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a Danish speaking Customer Support Representative for their Benalmadena office.

Position: Customer Support Representative

Location: Benalmadena, Spain

Employment type: Full-time

Work model: hybrid (1 day a week, after 6 months of employment)

DUTIES AND RESPONSIBILITIES: Handle incoming contact from customers via phone and mailAssist customers and deal with customer complaints promptly and effectivelyBe the first point of contact - resolve customer queries and related requestsEnsure clients receive the highest level of service at any moment given. REQUIREMENTS: Native / fluent in Danish, both oral and written. Fluent in English (at least B2 level)Prior working experience in customer service / support is considered an advantagePrevious experience from the banking sector / a credit institution (primarily from the Nordic countries) is considered an advantageExcellent communication skillsResourceful and stress resilient personality that can adapt and remain calm in all situationsUnderstanding of economics and numbersFast learner who easily adapts to new IT systems and toolsAble to work independently while being a team playerSince our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history; you need to have an absolutely clean credit record (no records of non-payment) OFFER: Excellent remuneration package based on experience, skills, and performanceHigher salary from the 7th monthWorking hours: 08:00 - 16:00 Monday-Thursday, 9:00 - 16:00 FridayBe part of a dynamic and creative team with a positive and friendly atmosphere23 working days of paid annual leaveGuidance and tools to reach your full potential.
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