Company Description
We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts.
Service is our product.
We provide services and complex technology-driven solutions in the area of Business Process Outsourcing, making us unique in the Bosch world.
We work with leading companies from the automotive, travel, tourism, building, and telecommunications sectors across the world, as well as other Bosch units.
Besides having external clients, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.
As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit.
Job Description
Are you passionate about technology and cars?
If so, Bosch Service Solutions is the place for you.
Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.
You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps.
In this role, you will utilize your language skills in Danish and English to provide outstanding customer service and support.
Your main functions will be: Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in a timely manner.Provide information about products, resolve client queries, and explain company policies: As a customer service representative, you will be responsible for providing accurate and detailed information about the company's products, addressing any questions or concerns that customers may have, and explaining company policies in a clear and helpful manner.Serve as a brand ambassador and provide outstanding service to clients: As a customer service representative, you will be the face of the company, representing its values and commitment to exceptional service.
You will strive to provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care.
This role includes a company-paid training of 2-3 weeks so you can become an expert in vehicles, customer support, and internal procedures.
If you are ready to embark on a new adventure with Bosch Service Solutions and have the language skills and customer service experience, we encourage you to apply and join our dynamic and inclusive team.
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