The role: Customer Support Specialist – Romanian and English – Day Shift
We are looking for a Customer Support Specialist – Romanian and English to join our busy customer support data-driven team based in Sofia, Bulgaria.
It is a day shift role, with dynamic starting times between 8 am and 3 pm and finishing between 5 pm and midnight distributed throughout the week.
The team is involved in a variety of different tasks, ensuring the players' experience is a positive one.
Are you our next star player? You'll be our Group ambassador, helping our customers with any questions they may have.
We'll provide you with everything you need, starting with a comprehensive training course specifically tailored to aid you in your new job and enable you to work further with our knowledge base, promotional materials, and an ever-evolving environment so that you can focus on keeping our customers happy and constantly improving their end-user experience.
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern office on a bi-weekly basis!
We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.
Why we need you: We are expanding our Customer Support team and therefore we are looking for more people to join our team.
This is needed because we are the largest online gaming, poker, and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.
Some of your responsibilities: You will be liaising directly with our players via a messaging service tool and occasionally via our ticketing system to answer their questions and resolve their queries.You will be on top of your game when having to inform players of any upcoming promotions, regulation changes, and requirements.Always providing fast, accurate, thorough, and friendly responses.You will stay fully up-to-date with all of the PokerStars Guidelines, Policies, and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management.It is a busy team, so you'll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services.You will be willing to know the business in depth by being involved in projects and task groups.Who we're looking for? Your experience: While previous experience in a customer-facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered an advantage.
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