Functional Analyst
SD Worx is a leading European provider of Payroll & HR services with global reach. SD Worx's +4000 employees operate in countries all over Europe and in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.
Within the Smart Automation team, we constantly look for opportunities to make our operations more efficient through automation of (partially) manual processes or by building tools to cater for functionalities that are missing in the tooling landscape that will ease the business' daily operations.
To further support the growth of the team, we are looking for a Functional Analyst to analyse business processes and opportunities for automation in an international environment and make recommendations to improve the operational efficiency.
Roles
Connect and engage with stakeholders, make recommendations for process efficiency
Gathering and documenting As-is processes through process flow diagrams and data models
Analyse the data collected, identify automation opportunities and design To-be processes
Document requirements to enable the design and implementation of the solution
Translate into clear functional and technical requirements so they can be developed by the development team
Plan and coordinate the smooth integration of changes to business processes
Maintain business process documentation that will be used as a reference for preparing test cases and training documents
Support and train the end users in the understanding and utilizing the automation tools
Identify opportunities for process improvements post implementation based on user feedback
Present progress updates on initiatives to management and key stakeholders
Act as the point of contact between the stakeholders and the Product Managers/Product Owners
Active listener, positively challenge the ways of working to be more efficient
Team-focused collaboration in an international and Agile team
Interaction with other squads, potentially in other tribes within SD Worx
Knowledge and Skills
Master's degree in IT/software engineering or equivalent through experience
At least 3 years of experience in a similar role
Knowledge of UML and BPMN is a must
Strong communication skills – English is a must, other languages are a plus
Excellent verbal and written communication, and ability to communicate and liaise with people at all levels in the organisation
Proven competence on roadmap execution skills
Pragmatic focus on result and achieving the goals
Solid business understanding as well as understanding how to deliver high-quality digital products
Ability to work in a multi-cultural and international environment
Autonomous and take initiatives when relevant
Good stakeholder management and customer focused
Strong analytical, project management and problem-solving skills
Agile thinking and working
Ability to travel as and when required
Experience working with Azure DevOps, understanding of RPA and low codes would be a plus
SD Worx offers you a competitive salary and benefits package, along with the autonomy and flexibility to take ownership of your work. With the possibilities of flexible working hours, homework, and working from other offices, you can organize your own work.
For us, learning and innovating are like breathing, inspiring us to always go beyond. We offer multiple trainings and projects where you will learn from experts or in practice. From the start, you will be engaged in your team, where we share knowledge, talents, and celebrate our differences.
From many places, we work as one, moving from better to best together.
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