DESCRIPTION
At Amazon, we strive to be the Earth's most customer-centric company where people can find and discover anything they want to buy online. Amazon's European Transportation team is responsible for our transportation network's connectivity across Europe to deliver billions of shipments each year. We collaborate with multiple internal teams (e.g., Transportation Design, Supply Chain, External Fulfillment, Tech, etc.) to ensure a speedy and reliable customer delivery in the cheapest way possible.
In the Transportation Network Configuration Quality team, we're looking for a skilled and motivated program manager to step up in the troubleshooting of any potential issue that can affect Amazon Europe's network.
Key job responsibilities You will be responsible for Amazon network configuration, ensuring the highest standards in the network.Work alongside our Transportation teams, Product Managers, and SDEs to design, develop, and improve processes while enhancing the purchase experiences of Amazon users.Mitigate issues impacting the network, providing short-term mitigations and working on long-term action plans to structurally address them.Scope and document system improvements required for customer experience enhancement.Interact with tech teams to drive and improve systems and processes.Interact with operations stakeholders to improve their customer experience.Document quality engineering processes, workflows, and best practices to ensure knowledge sharing and maintain a robust knowledge base.Diagnose and resolve operational issues, perform detailed root cause analysis, and respond to suggestions for enhancements.Be part of the on-call rotation, providing support to the operations teams. A day in the life
This position combines tactical and strategic responsibilities as you step up to lead new programs. You will collaborate daily with stakeholders across multiple organizations to resolve system and network issues with short and long-term solutions. Working with your team and internal partners, you will invent and develop system and process improvements that deliver new business value, improve CX, and increase team productivity, speed, and quality.
BASIC QUALIFICATIONS Solid stakeholder management experience.Demonstrated attention to detail.Advanced SQL and Excel proficiency.Analytical thinking in decision-making and prioritization. PREFERRED QUALIFICATIONS Bachelor's degree in Business, Management, Engineering, Transportation, or another technical field with Supply Chain experience.Logistic network knowledge.Lean/Six Sigma experience.Experience in continuous improvement processes.Proven experience in Quality Assurance will be a plus - ability to take the lead in designing, implementing, and delivering test solutions.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
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