Our mission?
Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools.
Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.
Join our Customer Care team to support Qonto clients, including influential startups and key business leaders.
As a Customer Care Officer at Qonto, you will:Maintain our high customer satisfaction score of 94% through personalized and in-depth support by answering all their questions via email, chat, and phone.Anticipate clients' expectations and understand their needs to continuously improve our product and maintain the "WOW" effect in our relationships.Set up internal processes to better respond to customer requests using our continuous improvement methodology. What you can expect:A supportive team that helps each other to be the best they can be.Work in a dynamic, fast-growing fintech environment, supporting high-profile clients.An interesting international environment with teammates from around the world.A clear career path to progress professionally.A culture of continuous improvement and autonomy. About You:Experience: You have up to one year in a customer support or customer service oriented role with high profile clients.Communication skills: You have excellent oral and written skills.Customer-centric: You show empathy and adapt your communication according to your customers' needs.Team spirit: You collaborate with your team members to succeed together.Mastery: You can step back from a difficult situation and identify customer pain points.Proactivity: Self-motivated with a drive to contribute beyond core duties and improve processes.Languages: You are fluent in French and English. Perks:Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.Tailor-made remote work policy depending on the job you apply for and where you live.Competitive salary package.A meal voucher.Public transportation reimbursement.A great health insurance.Employee well-being initiatives.Monthly team events. Our hiring process:Interviews with your Talent Acquisition Manager and future managers.A remote exercise to demonstrate your skills. Apply regardless of the boxes you tick!
Who knows?
You may have the missing piece of the puzzle we've been searching for all along.
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