Front Office Trainee | [Xt081]

Description

a.
Scope of the position

The student will join an international Front Office team in which they will be trained in Opera, Concept (golf and Spa reservation), LHW's standards, and 5-star hotel customer service.
They will be working alongside other Receptionists to reinforce their communication skills, customer service abilities, invoice issuing, relations with other departments, and organizational skills.
At the end of the internship, students will be able to provide a 5-star LHW customer service, have a general knowledge of the Spanish Hotel Industry, enhance their organizational skills, and have a deep understanding of inter-departmental communication.

b.
Duties and responsibilities: Assist the guests at the receptionAssist the Supervisor with any task required according to the service levelProvide a 5* service, according to the LHW standards and valuesPrepare the room rack, invoices, collaborate in daily tasks of Front OfficeCarry on daily tasks of the department along with Concierge and BellboyProvide tourist information to guests and help promote the resort outletsAnswer the phone and deal with guests' requestsFollow the indications of the supervisors and HoDs
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