Front office Supervisor – SO/ SotograndeSO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the welcoming spirit and essence of the old Cortijo de Santa María de la Higuera, making it an idyllic place where families and friends celebrate life, enjoy serenity and a healthy, contemporary lifestyle together.It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 2,800 m2 of spa and fitness and luminous event rooms with views. Its gastronomic offer consists of 4 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.Job DescriptionThe Supervisory purpose is to lead and supervise the entire front office team towards the attainment of the highest standards of service excellence in accordance with the company guidelines.To supervise the Front Office operations, including the Reception, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.To daily implement and control the check lists.To ensure a proper handover between the shifts.To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.To be updated with the competitors' offerings and rates.To liaise closely with the Sales and Reservations on rate management.To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.To maintain an atmosphere of high morale and a happy working relationship among the team.Takes responsibility for anticipating and meeting customer needs.QualificationsDiploma or degree in vocational hospitality or Room Division.2 to 5 years experience, depending on education and career background.Competent user of desktop applications and hotel applications.Languages: Fluent in English and Spanish.Additional InformationAttractive incentive plan.Significant discounts on hotel services.Discounts in Accor Group hotels and associated companies.
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