Company DescriptionThe Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.
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Job DescriptionResponsibilities and essential job functions include but are not limited to the following:
Supervisory Role: Oversee the team and ensuring a smooth process.Training and induction of all new staff to agreed standards.Receive feedback from guests and ensure quick and effective handling of issues.Deal with complex enquiries and complaints from clients relating to reception functions.Manage daily issues that may arise within the team.Participate in monthly team meetings.Communicate effectively with other team members.Reception Duties: Extends a warm, efficient welcome for customers.Check in and check out of guest's procedures on the Information Technology system installed at the hotel.Responds to phone calls and occasionally may take bookings.Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.Rooming of guests and description of room features.Create cash register and daily closing.Invoice control and credit handling.Answering and fulfilling all wishes and inquiries of the guests.Complaint handling.Epitomizes the Heartists spirit in his/her interactions with customers.Health / Safety of people / Environment: Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her.Knows and follows the procedures in the event of a fire evacuation.Knows and applies the sustainable development programme policy.Ensure compliance with service, quality and hygiene standards.Applies safety rules in customer reception, particularly for customers with disabilities. QualificationsDegree in Hospitality / Tourism.Minimum 2 years of experience as a Receptionist Supervisor in 5* Hotels, preferably a member of an International Hotel Chain.Excellent command of the English language. Any additional language will be considered an asset.IT skills (word processing and spreadsheet, OPERA).Sense of service and hospitality.Team spirit.Personnel management.Fully committed to customers.Sense of detail.Organization and rigor.Flexibility and versatility.Ability to work effectively as a team and sense of initiative.
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