Job Description - Front Office Supervisor (HOT0AV3B)
Job Number:Work LocationsHilton Madrid Airport
Avenida de la Hispanidad 2-4
Madrid 28042
A Front Office Supervisor assists in the management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
What will I be doing? As a Front Office Supervisor, you will assist in the management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Supervise the efficient operations of reception including check in/out proceduresSupport team members in handling guest requests and enquiries to ensure a positive outcome is achievedEnsure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departmentsDemonstrate a high level of customer service at all timesAdvise team of any special events or VIP Guests in the hotel for events or for general accommodationsUnderstand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMonitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamworkMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesEnsure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their dutiesDemonstrate positive leadership characteristics, which inspire Team Members to exceed standardsAct in accordance with fire, health and safety regulations and follow the correct procedures when requiredAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow and adhere to company brand standardsAssist other departments wherever necessary and maintain good working relationships with Team MembersWork with your Manager to identify a specific project to complete during your internship placementWhat are we looking for? Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in a customer-focused industryDesire to progress within the Hospitality industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous supervisory experiencePrevious experience in the hotel industryWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Diversity, Equity & Inclusion is at the core of who we are. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.
Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from "The Hilton Recruiting Team" with the subject line "Your experience with Recruiting" with a request to learn more about your interviewing experience. The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you.
Job:Guest Services, Operations, and Front Office
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