Front Office Supervisor

Job Description The Supervisory purpose is to lead and supervise the entire front office team  towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
To supervise the Front Office operations, including the Reception,  Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
To daily implement and control the check lists To ensure a proper handover between the shifts.
To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
To be updated with the competitors' offerings and rates.
To liaise closely with the Sales and Reservations on rate management To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service To maintain an atmosphere of high morale and a happy working relationship among the team.
Takes responsibility for anticipating and meeting customer needs Qualifications Diploma or degree in vocational hospitality or Room Division 2 to 5 years experience, depending on education and career background Competent user of desktop applications and hotel applications Languages: Fluent in English and Spanish Additional Information Attractive incentive plan Significant discounts on hotel services Discounts in Accor Group hotels and associated companies.