.Salary: £12.70/hourApplicants with current right to work in the UKWhat is in it for you:ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)Hotel discounts for your Friends and FamilyTraining & DevelopmentInternational career opportunities28 days holidays per year (up to 33 with length of service)Birthday Bonus (Extra break on your birthday)Support your wellbeing in your professional and personal livesRecommend a Friend IncentivePension SchemeCycle to work schemeComplimentary Staff mealUniform providedOur objective is simple: make you grow and give you the spark to unleash your personality.Job Description As our next Night Receptionist, you...Are the 'face of Novotel Edinburgh Centre ', extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.Assist in the general running of the hotel at night and support other departments to set up for the next day.Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.Undertake night audits and hotel safety checks to ensure everyone in our hotel is safe and looked after.Ensure a wonderful guest experience.Ensure that all charges are accurate and posted on a timely basis.Handle all calls promptly and professionally.Document accurately all internal and guest messages.Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.Attend to other duties as requested by Management and Supervisors.Qualifications Prior experience working with OPERA Cloud.Fluency in English.Customer Service experience.To help you navigate your role, and support your success, you will be trained in all front of house related functions and the safety of the property and people.Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career, or a calling - whatever brings you here, we have something for you!If you feel you are the right candidate for the role as our Front Office Team Member, please click 'apply' now!
We'd love to hear from you!Additional Information One more thing...By working at the Novotel Edinburgh Centre you will be part of the Accor network, a worldwide hospitality leader.
With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor's limitless opportunities.
Discover our Talent stories at heart-of-hospitality.Com or on Instagram @heart.Of.Hospitality.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong